The name Everlake on a life insurance statement stops a lot of people cold. You bought your policy from Allstate, maybe decades ago, and now the paperwork carries a company name you have never heard of.
Here is the honest answer: your coverage did not disappear, and you can get independent Everlake policy help from someone who is not trying to sell you anything. We are Policy Review Center, an independent review service. We are not Everlake and we are not Allstate, and we are not affiliated with either one. We just read policies for a living, including the former Allstate Life policies that Everlake now holds, and tell people in plain English how theirs works and what their options are.
Have an Everlake policy question? A free, no-pressure conversation with a licensed professional who will read it with you in plain English.
Getting help with an Everlake policy
Yes, you can get independent help with an Everlake policy, and it starts with knowing who Everlake is. When Allstate sold its life insurance business, Allstate Life Insurance Company was renamed Everlake Life Insurance Company. Everlake reports more than 1.5 million policies in force, and its business today is servicing that existing block, not selling you something new. Your contract, your premium, and your beneficiaries came through the change untouched.
One more change worth knowing about. Everlake has moved day-to-day servicing from Allstate over to an administration partner, Transaction Applications Group (TAG). The move happened in phases over several years and was complete for nearly all policies by 2026. If your statements, your online account, or the service line look different than they used to, that is why. The coverage itself is not affected. For policies still sold and serviced under the Allstate name, we keep a separate guide to Allstate policy help.
So where do we come in? There are two kinds of help available. One is the insurer’s own service line, which you reach using the number on your statement. The other is an independent review, which is what we do. What we are: an independent service that reads your policy with you, explains how it works, and helps with the day-to-day tasks like billing questions, beneficiary changes, and reaching the carrier when you cannot get through. Because of the volume we do with over 20 A-rated carriers, we have direct contacts at every carrier we work with. What we are not: we are not Everlake, we are not Allstate, and we are not here to talk you into replacing anything. We name both companies only to be clear about whose policies we can help you read.
Common reasons people call about an Everlake policy
Most calls come down to one of a handful of everyday tasks, and the single most common is the name itself: confirming that the Everlake letter in the mail really does connect to the Allstate policy bought years ago. None of these require you to know insurance jargon. Here are the ones we see most, and what each usually involves.
| Reason people call | What it usually involves |
|---|---|
| Confirming who Everlake is | Matching the Everlake name on a statement to the Allstate policy it came from |
| Billing and payments | A missed or duplicate draft, a paid-through date, switching how you pay |
| Beneficiary changes | Adding, removing, or updating who receives the death benefit |
| Finding a lost policy | Confirming an old Allstate policy is in force when the paperwork is missing |
| Claims and death benefits | Filing a claim and getting the payout to the named beneficiaries |
| Cash value and policy loans | What an older permanent policy has built and what you can borrow or withdraw |
| Keeping or replacing coverage | Whether your current policy still fits, in plain terms |
The most common reasons Everlake owners ask for help. What applies to you depends on your policy type and terms.
A note on cash value in particular. Allstate sold permanent life insurance for decades, and permanent coverage (whole life and universal life, policies designed to last your whole life rather than a set term) builds cash value over time. On a policy that has been in force twenty or thirty years, that value can be substantial, and the statement that reports it can be genuinely hard to read. That is exactly the kind of thing a policy review is built to clear up.
Need a hand with one of these? A licensed professional can read your Everlake policy with you and reach the carrier on your behalf. Free, no pressure, no obligation.
Before your review: what to have ready
A two-minute prep makes any call faster, whether you are calling the insurer or booking a review with us. Having a few details in front of you means the person on the other end can pull up the right record and answer the actual question instead of asking you to call back. Here is what helps:
- The policy number. It is on your statement, your premium notice, or the original policy packet, whether that paperwork says Allstate or Everlake. Same number, same record.
- The insured’s name and date of birth. The insured is the person whose life the policy covers. The carrier uses this to verify the record if the policy number is missing.
- A recent statement or premium notice. This shows the status, the paid-through date, the premium, and on a permanent policy the current cash value. It also shows exactly which company services the policy now.
- Any claim documents, if you are calling about a death claim. A certified death certificate and the policy information are the two things the carrier needs to start.
Thinking about canceling an Everlake policy? Read this first
Before you cancel anything, it is worth knowing that canceling outright is usually the option that keeps the least value. On an older permanent policy with decades of cash value behind it, that difference can be large. There are several middle paths that hold on to part of what you have already paid for. Here they are, side by side.
| Alternative | What it does | When it tends to fit |
|---|---|---|
| Reduced paid-up | Stop paying premiums and keep a smaller, fully paid policy | You want to stop paying but keep some coverage |
| Policy loan | Borrow against the cash value instead of canceling | You need cash but want the policy to stay in force |
| Lower the face amount | Keep the policy but reduce the death benefit and the premium | The premium is the problem, not the coverage itself |
| 1035 exchange | Move the value tax-free into a different policy | A different policy fits better and you want to keep the value |
| Keep what you have | Make no change at all | The coverage still fits your life and beneficiaries |
Alternatives to canceling outright. Availability and terms vary by policy and carrier; a licensed professional can confirm what your contract allows.
And here is the part worth saying plainly. The Everlake name on the envelope changed nothing inside your contract. If the coverage still fits your life, the amount still matches what your family needs, and your beneficiaries are current, the right move is often to keep exactly what you have. A review that ends in “keep your policy” is a successful review. The alternatives above, including a surrender or a 1035 exchange, only make sense when the policy no longer fits, and a licensed professional can tell you which case you are in.
How a free policy review works
A review is a short, no-obligation conversation. There is no cost and no pressure to change anything. It is three steps.
- 1.You bring what you have. The policy number, a recent statement, and your questions. If all you have is old Allstate paperwork, that is fine. We start from wherever you are.
- 2.A licensed professional reads it with you. They confirm who services the policy now, explain how it actually works, check that the amount and beneficiaries still match your life, and answer the question that prompted the call.
- 3.You decide. You hear plainly whether to keep it, adjust it, or look at options. The decision is always yours, and “keep what you have” is a perfectly good outcome.
Curious about the bigger picture on either company? You can read our independent Everlake review for a closer look at how the former Allstate Life block is run today, and our independent Allstate review for what Allstate itself offers now.
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Get a plain-English read on your Everlake policy.
A licensed professional will read your policy with you, confirm who services it now, sort out the billing, beneficiary, claim, or cash value question, and tell you plainly whether to keep it, adjust it, or look at options. We are independent, not Everlake or Allstate, and if your coverage is on track you will hear exactly that.
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Questions people ask about Everlake policy help
01Why does my Allstate life insurance policy say Everlake now?
Allstate sold Allstate Life Insurance Company to entities managed by Blackstone, and on November 1, 2021 the company was renamed Everlake Life Insurance Company. Your policy moved with the company. The sale did not require you to do anything, which is why many owners only notice when a statement or letter arrives with the new name on it.
02Did anything about my coverage change when Allstate Life became Everlake?
The rename did not change your policy terms. The death benefit, the premium schedule, the cash value provisions, and your beneficiary designations all carry over exactly as written in your contract. What changed is the name on the paperwork and, more recently, who handles day-to-day servicing. Everlake moved servicing from Allstate to an administration partner in phases over several years, wrapping up for nearly all policies by 2026, so statements and service contacts may look different than they used to.
03My policy was issued by Allstate Life Insurance Company of New York. Is that Everlake too?
No. The New York company was sold separately. Allstate sold Allstate Life Insurance Company of New York to Wilton Re in a transaction that closed in October 2021, so New York policies are serviced under the Wilton Re family rather than Everlake. Your most recent statement shows the current servicing name, and a licensed professional can help you confirm exactly who holds your policy now.
04How do I file a death claim on an Everlake policy?
You notify the insurer and submit a claim form along with a certified death certificate and the policy information. This works even if the paperwork you have still says Allstate; the claim is paid under the same contract. A life insurance death benefit is generally paid income-tax-free under IRC §101. We can walk a family through the paperwork and reach the carrier on their behalf.
05Can I cash out or borrow against an Everlake policy?
It depends on the policy type. Term policies have no cash value, so there is nothing to borrow or withdraw. Permanent policies such as whole life and universal life can build cash value you may be able to borrow against or withdraw, subject to the contract terms. Older policies often have more built up than their owners expect, and a review can tell you exactly what yours allows before you decide.
06Should I cancel my Everlake policy?
Often the answer is no, at least not before looking at the alternatives. Reducing the face amount, taking a reduced paid-up option, or using a 1035 exchange can keep value you would lose by canceling outright. And the name change alone is not a reason to cancel; the coverage is the same contract you bought from Allstate. If it still fits your life and your beneficiaries are current, keeping it is usually the right call.